Return request
Your request is received and the manager explains the return steps.
Служба возврата
Refund Policy
Here you can review how returns and exchanges are handled, which eligibility rules apply, and how to get support.
Return requests are confirmed individually after reviewing your order details.
Items should be unused and preserved in original condition with complete packaging.
Item review
The original condition and package completeness are reviewed.
Final confirmation
You receive confirmation once the final decision is approved.
How returns work
Send your request
Share your order details and a manager will contact you.
Confirm eligibility
Item condition and return terms are checked case by case.
Receive the outcome
After approval, the next steps are clearly communicated to you.
What is required for a return?
The item should be unused and kept in original condition with full packaging.
How is the timeline set?
The return process timeline is coordinated individually for your order by the manager.
Is exchange possible?
Yes, exchange options are provided when eligibility is confirmed.
Transparent process
Every step is explained in advance.
Individual handling
Each request is reviewed individually.
Easy communication
Support via WhatsApp and phone.
Customer care
Your requests are tracked with care.